DYK - CRA's service standard to respond to an enquiry on My Business Account is 2 weeks.

On April 27, 2017, CRA released their Service Standards for the 2017-2018 year. The service standards state the performance that taxpayers can reasonably expect to receive from CRA under normal circumstances.

Some standards are as follows:

 A number of other service standards relating to  benefit applications ,  video and film tax credits ,  scientific research & experimental development claims , GST/HST rulings, advance income tax rulings, and technical interpretations were also provided.  For further information see Video Tax News Monthly Tax Update Newsletter,  Issue No. 430    

A number of other service standards relating to benefit applicationsvideo and film tax creditsscientific research & experimental development claims, GST/HST rulings, advance income tax rulings, and technical interpretations were also provided.

For further information see Video Tax News Monthly Tax Update Newsletter, Issue No. 430